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Troubleshooting Guide

This document provides solutions to common issues encountered in the project. Refer to this guide if you encounter problems and need assistance in resolving them.

Recurrent Issues​

Prisma Error: P1011 - Error opening a TLS connection​

Problem:

When using Prisma, you may encounter the following error: prisma Error: P1011: Error opening a TLS connection: connection closed via error

Solution:

If you encounter this error, ensure that you are not connected to the "Technique" network. This network may have restrictions or configurations that interfere with Prisma’s ability to establish a TLS connection. Switch to a different network or check network settings to resolve the issue.

Sure! Here’s the translation:

Route Not Found in Policy​

This likely means that the route is missing in one of the rs-...json files located in deploy/resources, or in /bo-perms or /rs-perms.

Unauthorized Message​

Check if you have correctly set the rs-access-token.

{
  "message": "Unauthorized"
}

Message: Forbidden​

Try logging in again. If that doesn't work, verify that the correct tokens are included in the request. If there are absolutely no logs in the route or the authorizer, it means that the path is incorrect.